Privacy Policy
Data Controller
Matthew Meese
matt@electricalbugs.co.uk
Collected Personal Data
We may collect and process the following types of personal data:
Information you provide directly
- your name
- your email address, telephone number or other contact details you choose to provide
- the contents of your enquiry or message
- any other information you voluntarily send to us
When you visit the website, certain technical and usage data may be collected automatically, such as:
- IP address
- browser type and version
- device type
- operating system
- date and time of visit
- pages viewed
- general usage and interaction data
Cookie and consent data
We may also record your cookie and privacy preferences, including whether you have accepted or rejected optional website services.
Our lawful bases for processing
Under UK data protection law, we rely on the following lawful bases where applicable:
Consent
Where you provide your details through the website contact form and expressly agree to us storing and processing that information to respond to your enquiry.
Legitimate interests
Where it is necessary for the legitimate interests of running and improving our business and website, provided those interests are not overridden by your rights and freedoms.
This may include:
- replying to genuine business enquiries
- maintaining website functionality
- basic website analytics
- preventing misuse of the website
Legal obligation
Where we need to process your data to comply with a legal obligation.
Who we share your data with
We may share personal data with trusted third-party service providers where necessary to operate the website and our business. These may include:
- website hosting and website platform providers
- website analytics providers
- map and location service providers
- website translation service providers
- IT and technical support providers
- professional advisers where reasonably necessary
- regulators, law enforcement or courts where required by law
We do not sell your personal data.
Cookies and similar technologies
This website uses cookies and similar technologies.
Some cookies are strictly necessary for the operation of the site. Others may be used, subject to your choices, for analytics, embedded services or website functionality.
Based on the current website setup, optional third-party services may include:
- IONOS SiteAnalytics
- Google Maps
- Website Translator
These services may collect technical or usage information when enabled. You can manage your choices through the website’s privacy or cookie settings tool.
Where consent is required, optional cookies or services will only be used after you have given that consent.
International transfers
Some third-party providers may process personal data outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place so that your personal data remains protected in accordance with applicable data protection law.
How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.
Typically:
- contact form enquiries are retained for up to 12 months after the matter is closed, unless a longer period is needed
- technical and analytics data is retained in line with the settings of our website and analytics providers
- records may be kept longer where required for legal, tax, insurance or dispute purposes
We may anonymise data and keep anonymous information for statistical purposes.
How we protect your data
We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, disclosure or alteration.
However, no internet transmission or website storage system can be guaranteed to be completely secure, so we cannot guarantee absolute security.
Your rights
Under UK data protection law, you may have the right to:
- request access to the personal data we hold about you
- request correction of inaccurate or incomplete data
- request erasure of your data
- request restriction of processing
- object to processing in certain circumstances
- request transfer of your data where applicable
- withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us using the contact details in this policy.
Complaints
If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.